Refund Policy

Fees and Charges & Refunds

Fees for use of Lead Lists Data Solutions (“we”, “our”, “us”) data are as agreed from time to time. You agree to pay the fees associated with your data order by the due date or in accordance with our trading terms as specified on our invoices and/or statements provided to you upon each data order. We reserve the right to suspend service to any delinquent account without notice.

If you have any questions about our fees, please contact us before you complete any data order.

Data Delivery and Refunds

Lead Lists Data Solutions will make all reasonable efforts to deliver data services to its customers. However, all data is provided strictly on an “AS IS” basis, and you accept the data accordingly.

All purchases are final and non-refundable. In the event that more than 5% of delivered records are demonstrably unusable (e.g. corrupted fields, missing critical data), we may, at our discretion, apply an account credit for future use. No monetary refunds will be provided under any circumstances, and no replacement records will be issued.

To be eligible for credit consideration, you must submit details and evidence of the affected records for review and verification. Claims related to campaign performance (such as low response or conversion rates) will not be accepted as grounds for refund or credit, as these outcomes depend on numerous external factors outside the scope of data quality.

Governing Law

This agreement and any associated policies are governed by the laws of Victoria, Australia. All parties submit to the non-exclusive jurisdiction of the courts of that state.